Two British tourists who claim they were ‘bed-ridden’ on holiday as a result of food poisoning were actually gorging on alcoholic drinks, according to their hotel bill.
The Liverpool duo attempted to sue Jet2holidays and the Gloria Palace Hotel in Gran Canaria after suffering ‘stomach cramps and severe diarrhea’ as a result of the Spanish resort’s buffet.
However, investigators later found they had ordered 109 drinks over the course of nine days – an average of 12 per day – everything from cocktails and beers to whiskey shots.
Two British tourists who claim they were bed-bound on holiday in Spain’s Grand Canaria (pictured) as a result of food poisoning were actually gorging on drinks, according to reports
The couple travelled on the 12-day all-inclusive holiday in July 2015, a spokesman confirmed to MailOnline Travel.
Jet2holidays received a letter from a firm of Oldham-based solicitors, over 15 months after the couple returned from their holiday, claiming damages in connection with food poisoning.
Neither Jet2holidays nor the hotel had received any complaint from the customer at the time of the holiday or subsequently.
The law firm claims the couple both suffered ‘stomach cramps and severe diarrhea’, and both were ‘bed-ridden during an acute period of illness’.
The symptoms allegedly came on from the second day of the holiday. The claim alleges that the illness ‘spoiled the rest of the holiday’.
In the course of investigating the claim with the hotelier, it has come to light that their records show the customers continued to enjoy a range of alcoholic drinks throughout the time of their illness.
The Liverpool duo attempted to sue Jet2holidays after suffering ‘vomiting and diarrhoea’ as a result of the Spanish resort’s buffet (stock image)
The night of the alleged onset of the illness, at least six shots of spirits and mixers were consumed, while the night after the onset of the illness, more cocktails and spirits were consumed.
Alcohol continued to be enjoyed throughout the rest of the holiday.
Jet2holidays CEO Steve Heapy said: ‘The sharp rise in the number of sickness claims is costing hoteliers and travel companies dearly, and it’s frustrating when so many are made a year or more after the holiday has ended.
‘My message is simple. No one cares more about you on holiday than us. If you have a problem on holiday, we are there for you and we take genuine claims very seriously.
He added: ‘But the food bug fraudsters are fooling customers into thinking they can make a claim even when they weren’t ill without any consequences, which is not true. I’m calling on the Government to crack down on the food bug fraudsters.’
Food bug fraudsters are fooling customers into thinking they can make a claim even when they weren’t ill without any consequences
Jet2holidays CEO Steve Heapy
Last month, the tour operator released undercover footage filmed by private investigators which saw a rogue tout in Benidorm coaching tourists last year into making bogus compensation requests for a potential profit of £3,000.
Travel trade organisation Abta said there has been a dramatic spike in the number of gastric illness claims made since 2013 despite sickness levels reported in resorts remaining stable.
It blames unscrupulous claims management touts for encouraging holidaymakers on all-inclusive packages to submit dishonest or exaggerated claims worth thousands of pounds.
Last month, British holidaymakers visiting Portugal were warned they face prosecution if they lodge bogus food poisoning claims against hotels.
The Foreign and Commonwealth Office updated its travel advice in May, urging visitors to only pursue genuine complaints.
The move follows a similar change to guidance for tourists in Spain, after cases were recorded in Benidorm and Valenica.